We hope you love your Shelley Taylor jewellery. If you change your mind about an online purchase, you may notify us that you wish to return it within 14 days of receiving your order. You then have a further 14 days to send the item back.

Items may be inspected as they would be in a physical shop but should not be worn or used beyond what is reasonably necessary to assess them. Please return items securely and, where possible, in their original packaging.

Once your return has been approved, your refund will be issued to your original payment method. Please refer to our full Returns Policy for information about return shipping costs, refunds and any applicable exclusions.

This policy does not affect your statutory rights regarding faulty or incorrectly supplied items.

Faulty or Damaged Jewellery

If your jewellery arrives damaged, is incorrect or develops a fault, please contact us with your order number and clear photographs of the item.

Our team will assess the issue and contact you with the appropriate next steps. Depending on the circumstances, this may include a repair, replacement, price reduction or refund in accordance with your statutory rights.

Damage caused by normal wear and tear, accidents, improper use or failure to follow the jewellery-care instructions may not be considered a product fault.