How long does delivery take?
Orders are normally dispatched within 1–2 working days. Delivery within the EU usually takes an additional 2–6 working days. Delivery times outside the EU vary by destination and may be affected by customs processing.

Can I return my online order?
Yes. You may notify us that you wish to return an online purchase within 14 days of receiving it. You then have a further 14 days to send the item back. Please see our full Returns Policy for the return procedure, costs and exclusions.

Can I exchange an item?
If you would prefer an exchange, please contact us. Exchanges are subject to availability and any price difference. Alternatively, you may return an eligible online purchase for a refund and place a new order.

Can I track my order?
Yes. Your tracking information will be emailed to you once your order has been dispatched.

Can I collect my order in store?
Yes. Select Click & Collect at checkout and collect your order from our Utrecht store. We’ll email you when it is ready.

What if my jewellery arrives damaged?
Please contact us with your order number and clear photographs of the item, and we’ll be happy to assist.